Ability
|
Task
Competence
|
Interpersonal
Competence
|
Attitudes
|
. . . Belief that the work approach being
used to solve a problem or create a product is both capable and correct. To show technical
competence you must believe that your approach will work and that it is the best choice
among multiple options. |
. . . Showing sincere concern, caring and
understanding of the needs of the person who will be using your technology, product or
service. To want to be of service to others and willing to contribute the effort necessary
to satisfy them. |
Skills
|
. . . Applying your work knowledge in a
safe, efficient and effective manner. To be sufficiently practiced in the use of your
particular approach so that the elements of work (time, resources and effort) produce
results of satisfactory quality. |
. . . Communicating clearly to your
others what you have done and why you have done it in a particular way. To be able to listen
attentively, respect their perspective, present information in terms they
understand, and demonstrate to them, with patience, how the system works. |
Knowledge
|
. . . Selecting from all the alternatives the
best approach for solving the problem or accomplishing the work at hand. To have
previously learned what approaches can be be applied in this particular situation and
being able to identify the pros and cons of each choice. |
. . . Being aware of the benefits of
your approach, system, or technology as well as being fully informed about how
things currently exist. To have "done your homework" and learned what objections may
be brought up and what underlying gains will be made with your new approach. |